Reference

Our Legal Terms, Your Account Rights

These legal terms set out how b9999 operates accounts, handles your data, and applies eligibility rules based on local law and permitted regions.

Jurisdiction-dependent accessAccount eligibility rulesData handling policyJazzCash, Easypaisa, Raast transaction termsContact path for legal queries
b9999 Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a specific question about your account rights, data held by us, or how a legal term applies to your situation, our support team handles policy queries directly. You can reach us through the channels below. Response times vary by channel and query type.

Team online

Live Chat

Send your legal or account policy query via live chat. Our team reviews each request and routes it to the appropriate person for a clear answer.

Email Support

For formal legal requests — data access, account closure, policy clarification — email is the right path. We respond with a written record of our position.

Account Help Centre

Your account settings area contains a contact form specifically for privacy and data requests. Use it when your query relates to personal data we hold on file.

HOW WE HANDLE THIS

Data, Cookies, Security and Retention

We apply account-level security across every session — login activity, payment steps involving JazzCash, Easypaisa, or Raast, and any change to your personal details each require verification. Here is how the main areas of data handling and policy work in practice.

Data Handling

We collect only what is needed to run your account — name, contact details, and payment verification data. We do not sell this data to third parties outside required legal channels.

Cookies and Session Data

Our site uses cookies to keep your session active and remember your preferences. You can manage cookie settings through your browser; blocking functional cookies may affect account access.

Account Security

Account changes — including linked wallet updates for JazzCash, Easypaisa, or Raast — require OTP verification. This step protects your payout path from unauthorised changes.

Retention and Deletion

We keep account records for the period required by applicable policy. You can request deletion of personal data by contacting us via email; we confirm the outcome in writing within a reasonable period.

Legal Policy Questions Answered

These are the questions we hear most often about account rights, data, eligibility, and how our legal terms work in Pakistan. Each answer reflects our actual policy position.

Access depends on local law and is available where local law permits. You are responsible for confirming your eligibility under the rules that apply to your specific location before opening an account.

We hold the registration details you provided, your payment verification data linked to JazzCash, Easypaisa, or Raast, and your transaction history. You can request a summary by contacting us via email.

Send a deletion request to our email support channel. We review the request against our retention obligations and confirm the outcome in writing. Some data may need to be kept for the required policy period.

We post updates on this page. Continuing to use your account after an update means you accept the new terms. If you disagree, contact support before your next session to discuss account closure.

Start with the wallet provider's own dispute process — JazzCash and Easypaisa each have support channels for transfer queries. Once that step is complete, bring the reference number to our support team for account-side review.

Yes. Your account area shows recent activity. For a full records request covering a longer period, use the email support channel and specify the date range you need. We provide this in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.